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| Time+Plus Payroll Services has compiled answers to the most frequently asked questions by accountants nationwide. If you can't find what you're looking for just click HERE to send us your question and we'll get an answer back to you quickly. | ||
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Why would I
recommend that my clients outsource to a payroll service? |
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| How is Time+Plus different
from other payroll services? Time+Plus Payroll Services takes great pride in offering superior customer service. We accomplish this by: direct phone lines to Customer Care Representatives, a two-hour response to any voicemails left policy, an industry low client to service rep. ratio (150:1), offices throughout the country, and the most powerful software for processing payroll the industry has seen. |
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| What other
services does Time+Plus offer to my clients? Our core business is basic payroll processing, but we realize that many of your clients, as small-to-medium business owners, may need ancillary services and benefits. We offer: Direct Deposit, check signing and sealing, over 800 management reports, a host of interfaces, a worker's compensation monthly billing program with our partner, Liberty Mutual, integrated time clocks for time and attendance needs, a fully integrated Human Resource application, and our payroll software, CheckConnect, is available in Windows or online. |
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| How long
does it take to get a client started? Within 4-5 days of getting the necessary information, your client can run their first payroll with Time+Plus. Your assigned Sales Professional will assist in getting all of the information to be input into our system. From there, our Conversion Specialists will then audit and review the conversion data to ensure tax calculations and reporting have been correct. |
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| Is there
a contract to sign? No. We will earn and retain loyalty through service, not contracts. Clients who enroll with Time+Plus Payroll Services only sign a Processing Agreement with us; no client is under contractual obligation to use our services for a specific period of time. |
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| Is e-mail
an option for my clients to send you payroll information? Yes. We have two ways for your clients to communicate with us via the Internet. CheckConnect Online allows your clients to manage payroll from their own computer, securely transmitting payroll when and where they choose to. Or, they may use regular e-mail to transmit payroll information to their local processing office. |
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| When are the funds debited
from my clients' accounts? All payroll taxes and fees are debited one day prior to check date. Any Direct Deposit amounts or Complete Pay checks are debited two days prior to check date. |
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| Whose bank
account is the payroll run on? All checks, employee, vendor, or tax (if your client is on Tax Notification and not full tax service) are cut from the client's designated payroll bank account. Your clients may choose to simplify payroll by enrolling in Complete Pay, where checks are from our central account. This option frees your client from reconciling payroll checks each month and provides more security against bank fraud. |
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| Does the
service cover full tax filing and tax deposits? Yes. Time+Plus Payroll Services offers complete, accurate, timely tax filing to all of our clients at no extra charge. We also offer Tax Notification to clients that wish to pay their own taxes. We send tax notices and checks made out to the applicable tax agency before the due dates to help clients manage their own deposits. We will also send signature ready tax returns for quarter and year-end. |
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| Can a client
begin mid-year or mid-quarter? Yes. Your clients may convert to Time+Plus at any time during the year. To ensure a seamless transition we audit and review all prior history and balance all payroll liabilities down to a penny. Once a client has been converted to Time+Plus we take full responsibility for processing the current quarter and year's payroll, paying taxes, and filing tax returns. |
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| Will Time+Plus
complete all year-end work if my client is converted mid-year? Yes. That's why we conduct a full audit of payroll records for the calendar year in which your client converts to Time+Plus. |
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| Who answers
penalty notices? Time+Plus will answer and deal with agency or penalty notices for full tax service clients. Once we run a client's first payroll, the full responsibility for tax payments and communication with taxing agencies is on Time+Plus. |
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Frequently Asked Questions
